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— OR Depending on State —
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Customer Support Hours
Operating hours are Monday – Friday 10:00 am to 6:00 pm EST.
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MISCELLANEOUS: MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and ESAnimals.com with respect to this Website. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and ESAnimals.com with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by ESAnimals.com If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.
NO GUARANTEE OF LETTER
Payment of a fee to ESAnimals.com does not guarantee that you will qualify for a prescriptive letter for an ESA. Your Psychological Evaluation Test must be reviewed by a QMHP, and it must be determined that you meet the criteria to qualify as emotionally or psychologically disabled. Please bear in mind that some of the criteria the QMHP will be looking for are:
Depressed mood (most of day, nearly every day), loss of interest or pleasure, significant weight loss or gain, insomnia and loss of energy
Excessive anxiety or worry, difficulty controlling the worry and irritability; all symptoms must be present more days than not.
Periods of intense fear/panic, palpitations, trembling, shortness of breath, fear of losing control, fear of dying.
If you do not have any of these symptoms and that is reflected in your answers, you will not qualify for a prescriptive ESA letter. If you feel that you qualify, or if you are uncertain as to whether you qualify, you can take the Evaluation Test without penalty.A full refund of your fee will be made if it is determined that you do not qualify for a prescriptive ESA letter.
REFUNDS FOR FAILURE TO PROVIDE ACCOMMODATION
ESAnimals.com cannot guarantee that every airline employee or landlord will follow the requirements of the Federal rules and regulations that govern Emotional Support Animals.
In the unlikely event that you are denied an accommodation by an airline due to a claim that your ESA letter is not valid, we will refund your fee in full. We can assure you that this has never happened but we want you to feel confident that when you are planning your trip with your pet that you will have no problems at the airport.
If you are denied an accommodation please ask for a written explanation and forward that to us along with your request for a refund.
Refunds will also be provided in the event your landlord or managing agent refuses to make an accommodation for your pet because they claim your ESA letter does not meet their requirements. Simply provide us with the correspondence stating the reason for the refusal of the accommodation and a full refund of your fee will be made.
It should be understood that an Emotional Support Animal is not a Service Dog as defined in the Americans with Disabilities Act (ADA). Emotional Support Animals are a special category created by Federal law to provide individuals with specific emotional and psychological disorders the right to bring their pets with them in places where they might otherwise be prohibited.
FOR FLYING WITH AN EMOTIONAL SUPPORT ANIMAL
The applicable law for airline travel is Sec. 382 of the Airline Carrier Access Act. It provides as follows: § 382.117 Must carriers permit passengers with a disability to travel with service animals.
(a) As a carrier, you must permit a service animal to accompany a passenger with a disability
(1) You must not deny transportation to a service animal on the basis that its carriage may offend or annoy carrier personnel or persons traveling on the aircraft
(2) On a flight segment scheduled to take 8 hours or more, you may, as a condition of permitting a service animal to travel in the cabin, require the passenger using the service animal to provide documentation that the animal will not need to relieve itself on the flight or that the animal can relieve itself in a way that does not create a health or sanitation issue on the flight.
(b) You must permit the service animal to accompany the passenger with a disability at any seat in which the passenger sits unless the animal obstructs an aisle or other area that must remain unobstructed to facilitate an emergency evacuation.
(c) If a service animal cannot be accommodated at the seat location of the passenger with a disability who is using the animal, you must offer the passenger the opportunity to move with the animal to another seat location, if present on the aircraft, where the animal can be accommodated.
(d) As evidence that an animal is a service animal, you must accept identification cards, other written documentation, the presence of harnesses, tags, or the credible verbal assurances of a qualified individual with a disability using the animal.
(e) If a passenger seeks to travel with an animal that is used as an emotional support or psychiatric service animal, you are not required to accept the animal for transportation in the cabin unless the passenger provides you current documentation (i.e., no older than one year from the date of the passenger’s scheduled initial flight) on the letterhead of a licensed mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker, including a medical doctor specifically treating the passenger’s mental or emotional disability) stating the following:
(1) The passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders—Fourth Edition (DSM V );
(2) The passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger’s destination;
(3) The individual providing the assessment is a licensed mental health professional, and the passenger is under his or her professional care; and
(4) The date and type of the mental health professional’s license and the state or other jurisdiction in which it was issued.
(f) You are never required to accommodate certain unusual service animals (e.g., snakes, other reptiles, ferrets, rodents, and spiders) as service animals in the cabin. With respect to all other animals, including unusual or exotic animals that are presented as service animals (e.g., miniature horses, pigs, monkeys), as a carrier you must determine whether any factors preclude their traveling in the cabin as service animals (e.g., whether the animal is too large or heavy to be accommodated in the cabin, whether the animal would pose a direct threat to the health or safety of others, whether it would cause a significant disruption of cabin service, whether it would be prohibited from entering a foreign country that is the flight’s destination). If no such factors preclude the animal from traveling in the cabin, you must permit it to do so. However, as a foreign carrier, you are not required to carry service animals other than dogs.
(g) Whenever you decide not to accept an animal as a service animal, you must explain the reason for your decision to the passenger and document it in writing. A copy of the explanation must be provided to the passenger either at the airport or within 10 calendar days of the incident.
§ 382.27(c) You may require a passenger with a disability to provide up to 48 hours’ advance notice and check in one hour before the check-in time for the general public to receive the following services and accommodations. The services listed in paragraphs (c)(1) through (c)(3) of this section are optional; you are not required to provide them, but you may choose to do so.
§ 382.27(g) If a passenger does not meet advance notice or check-in requirements you establish consistent with this section, you must still provide the service or accommodation if you can do so by making reasonable efforts, without delaying the flight.
§ 382.93 Most carriers offer preboarding to passengers with a disability. As a carrier, you must offer preboarding to passengers with a disability who self-identify at the gate as needing additional time or assistance to board, stow accessibility equipment, or be seated.
Once a passenger presents themselves at a ticket counter with a valid ESA prescriptive letter the airline must accommodate them by allowing them to board with their pet and MAY NOT CHARGE ANY ADDITIONAL FEE.
Airline personnel is trained to accept these letters and the Federal Rules set out the very limited circumstances under which they are permitted to refuse to allow your pet to fly with you in the cabin. These rules generally relate to unruly behavior on the part of the pet that presents a danger to other passengers, or an animal so large that it cannot be reasonably accommodated in the cabin. If it is determined that your pet is too large to fly with you in the cabin, the airline can offer to fly your pet in cargo and may not charge any extra fee for this service.
FOR A HOUSING ACCOMMODATION FOR AN EMOTIONAL SUPPORT ANIMAL
The Fair Housing Amendments Act of 1988, Section 504 of the Rehabilitation Act of 1973, and Title II of the Americans with Disabilities Act protect the right of people with disabilities to keep emotional support animals, even when a landlord’s policy explicitly prohibits pets. Because emotional support and service animals are not “pets,” but rather are considered to be more like assistive aids such as wheelchairs, the law will generally require the landlord to make an exception to its “no pet” policy so that a tenant with a disability can fully use and enjoy his or her dwelling. In most housing complexes, so long as the tenant has a letter or prescription from an appropriate professional, such as a therapist or physician, and meets the definition of a person with a disability, he or she is entitled to a reasonable accommodation that would allow an emotional support animal in the apartment.